ASP Employment Opportunity
Desktop Support Tech

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Providing client computer support services for software and hardware.
  • Installation of computers and software system for various computer applications and programs.
  • Identifying and solving any problems that affect computer operating systems.
  • Escalating support issues as required.
  • Assist engineers with network assessment and maintenance.
  • Training clients in usage computer hardware and software applications.
  • Troubleshooting routine problems and maintenance of servers.
  • Carrying out other duties as you may be requested by management.
  • Maintaining other computer peripheral devices such as printers and solving printing problems.
  • Coordination of computer maintenance with other staff members.

Competencies: for success, an individual should demonstrate the following competencies:

  • Knowledge of Windows server and desktop operating systems.
  • Knowledge of hardware and software applications.
  • Knowledge of business class email software, anti-virus and management tools.
  • Basic knowledge of Windows scripting.
  • Ability to use remote access and management tools.
  • Ability to perform root cause analysis.
  • Ability to work without supervision.
  • Excellent written and verbal communication skills.
  • Personal initiative.
  • Ability to multi task.
  • Strong technical problem-solving skills.
  • Impeccable customer service.
  • Excellent oral and written communication skills.
  • Excellent telephone etiquette.
  • Valid driver’s license and clean driving record.

Education and/or Experience

High School Diploma; one to two years related experience and/or training; or equivalent combination of education and experience.  Certifications are a plus, but not required


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