Desktop Support Tech - ASP Website & Application Development

ASP Employment Opportunity
Desktop Support Tech

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Providing client computer support services for software and hardware.
Installation of computers and software system for various computer applications and programs.
Identifying and solving any problems that affect computer operating systems.
Escalating support issues as required.
Assist engineers with network assessment and maintenance.
Training clients in usage computer hardware and software applications.
Troubleshooting routine problems and maintenance of servers.
Carrying out other duties as you may be requested by management.
Maintaining other computer peripheral devices such as printers and solving printing problems.
Coordination of computer maintenance with other staff members.

Competencies: for success, an individual should demonstrate the following competencies:

Knowledge of Windows server and desktop operating systems.
Knowledge of hardware and software applications.
Knowledge of business class email software, anti-virus and management tools.
Basic knowledge of Windows scripting.
Ability to use remote access and management tools.
Ability to perform root cause analysis.
Ability to work without supervision.
Excellent written and verbal communication skills.
Personal initiative.
Ability to multi task.
Strong technical problem-solving skills.
Impeccable customer service.
Excellent oral and written communication skills.
Excellent telephone etiquette.
Valid driver’s license and clean driving record.

Education and/or Experience

High School Diploma; one to two years related experience and/or training; or equivalent combination of education and experience. Certifications are a plus, but not required